About reimbursement
- Can I continue using the app after a 3 months period?
- Can I receive reimbursement if my SleepScore hasn’t improved over the 3 months period?
- Can I be partially reimbursed if I didn’t reach the threshold but have been using the app to track my sleep?
- Will you contact my medical insurance provider when I am eligible for reimbursement?
- How can I receive my reimbursement?
- How is the threshold calculated?
About the app
Setting up the app
- Why does my smartphone need to be facing up?
- Can I keep my smartphone case on while tracking?
- How do I know where the speaker and microphone are located on my smartphone?
- Why it is important to position my smartphone correctly?
- How do I set up my smartphone to accurately track my sleep?
- How is my SleepScore calculated?
Your Bedroom Environment & the App
Starting & Stopping a Sleep Session
Using the app
- What is considered a healthy or normal breathing rate?
- What is the breathing rate feature?
- What happens to my sleep record when the time changes?
- Can I listen to music from my smartphone while tracking?
- Why does the app pause when I pick up my phone?
- Can I use my smartphone while I'm tracking a sleep session?